FAQs
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Orders & Shipping
When will my order from The Coconut Bee be shipped?
When will my order from The Coconut Bee be shipped?
All orders are hand-packed in Cornwall and dispatched within 1–2 working days. Once shipped, you’ll receive an email with your tracking information.
How long does delivery take?
How long does delivery take?
Standard UK delivery usually arrives in 2–4 working days after dispatch. Express delivery options are available at checkout for faster service.
Can I update or cancel my order after placing it?
Can I update or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best. Email sales@thecoconutbee.com with your order number ASAP.
What if my parcel arrives damaged or missing items?
What if my parcel arrives damaged or missing items?
We’re sorry! Please email us with photos and your order number within 48 hours so we can send a replacement or refund.
Returns & Refunds
What’s your returns policy?
What’s your returns policy?
If you’re not completely happy, you can return unused, unopened items within 30 days for a full refund. Email us to arrange your return.
How long will it take to get my refund?
How long will it take to get my refund?
Refunds are issued to your original payment method within 5–10 working days once your return has been received.
Products & Ingredients
Are The Coconut Bee products natural and organic?
Are The Coconut Bee products natural and organic?
Yes — our skincare and haircare are made with natural, organic and cruelty-free ingredients. We never use parabens, sulphates, silicones, or synthetic fragrances.
Are your products cruelty-free and vegan?
Are your products cruelty-free and vegan?
Absolutely. We’re a cruelty-free brand and our products are made using plant-based, vegan-friendly ingredients.
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Yes. Every formula is designed to be gentle on sensitive skin, made with soothing botanicals and free from harsh additives.
Where are your products made?
Where are your products made?
All Coconut Bee products are Made in the UK, in small batches using sustainable, ethical ingredients.
Do your products contain fragrance?
Do your products contain fragrance?
We only use natural essential oils for subtle scent and include allergen information on every label.
What is the shelf life of your natural products?
What is the shelf life of your natural products?
Typically 18–24 months unopened, or 6–12 months after opening. Store in a cool, dry place away from direct sunlight.
Safety, Allergens & Ingredients
Are your products safe to use during pregnancy or breastfeeding?
Are your products safe to use during pregnancy or breastfeeding?
Most customers use them safely, but we recommend checking with your doctor first, as some essential oils should be avoided during pregnancy.
Do your products contain allergens?
Do your products contain allergens?
Some essential oils naturally contain allergens like Linalool, Geraniol, Citral, Limonene, Benzyl Benzoate, and Farnesol. These are clearly listed on our labels and website.
Are The Coconut Bee products CPSR approved?
Are The Coconut Bee products CPSR approved?
Yes — every product is CPSR tested and fully compliant with UK Cosmetic Regulations.
Sustainability & Packaging
Is The Coconut Bee eco-friendly?
Is The Coconut Bee eco-friendly?
Yes — sustainability is at the heart of everything we do. We use recyclable glass packaging, natural ingredients, and plastic-free alternatives wherever possible.
How do I recycle your packaging?
How do I recycle your packaging?
Simply rinse bottles and jars and recycle with glass. Pumps and droppers can often be recycled with local facilities.
Are your products plastic-free?
Are your products plastic-free?
Nearly all — we avoid plastic wherever possible and use eco-friendly, recyclable materials for any necessary components.
Discounts, Bundles & Rewards
Do you offer a first-time customer discount?
Do you offer a first-time customer discount?
Yes! Join our mailing list for 10% off your first order.
Do you sell product bundles?
Do you sell product bundles?
Yes — explore our Head-to-Toe Glow Bundle, which includes our bestselling Hair Repair Oil and Tanning Oil for complete nourishment.
Do you have a rewards or referral program?
Do you have a rewards or referral program?
Coming soon — keep an eye on our newsletter and TikTok Shop for exclusive offers.
